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FREQUENTLY
ASKED QUESTIONS
|
| Q |
How
often do your price's change? |
| A |
Price's change quite frequently
in the IT game, that is why it is very important to confirm
price's before ordering goods from any online company. We
have a policy of quoting first, so if you place an order we will
first confirm the price with you, that way you know exactly what
you will be paying! |
|
| Q |
How
long do I have to wait before I get my order? |
| A |
Since we don't keep stock at our
premises, the goods will only arrive at our premises after 48
hours!
NB: Please note that stock
will only be ordered once payment has been confirmed |
|
| Q |
If I
buy larger quantities of stock, will you arrange a discount? |
| A |
We will definitely look into it
for you, it does how ever depend on the price and quantity that
you order! |
|
| Q |
How do
I place an order? |
| A |
You can place an order either by
phoning us on (011)
889 8233 or by emailing
us |
|
| Q |
How to
pay for your order |
| A |
Cash can be paid only for those
orders not exceeding R500.00, anything above that can be paid
either by direct bank transfer ( done from your bank) or EFT via
your internet banking facility. Those are the only forms
of payment we will accept, we have a striclty NO cheque policy! |
|
| Q |
Do you
deliver? |
| A |
No not normally, we will how
ever make an exception if your delivery address is in close
proximity to our office, phone and confirm! We can how ever
arrange for a courier company to deliver to you at your
expense! |
|
| Q |
How
long does it take for delivery? |
| A |
If you have arranged with us to
make delivery to you, normally it can be anywhere from 1-3
day's. All good's going via courier company, will have to be
confirmed with those company's! |
|
| Q |
Can I
collect? |
| A |
Yes you can collect directly
from our premises, provided
payment has been made and verified
by our bank! |
|
| Q |
Why
cant I collect the same day? |
| A |
We do not keep any stock on the
premises, we collect it direct from the supplier's, that way you
are assured it hasn't been laying around in our store room
collecting dust! |
|
| Q |
I
bought the wrong thing, what do I do? |
| A |
Our suppliers charge a 15%
handling fee at the current price for all goods being returned
48 hours after original purchase date, provided goods are in a
resalable condition.
A 20% Handling fee will be charged on goods returned without
original packaging!
PLEASE NOTE: NO CREDIT WILL
BE ISSUED IF THE GOODS ARE RETURNED AFTER 48 HOURS
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